schuh Reviews

Went to the lakeside store yesterday & bought my daughter some new crocs. The young lady who’s served us was Very friendly & helpful

Ordered some puma slides and the package came damaged and the shoes had a scuff on them luckily they sent me out a new pair straight away.

The slides are very comfy

Terrible, Ordered a pair of shoes for daughters Birthday , a week in advance, I work away from home , the tracking showed attempted delivery a few days after the order, A few days later I contacted by live chat this company , and was refunded in full due to the fact i did not want to be waiting while they sorted out what ever they do,

so we buy my girls shoes in town last week, I go back to work and i checked my emails today ,, i have received 3 emails from these ignorant rude people at schuh,, saying the tracking is showing as delivered on the same day that attempted delivery was made!!?

I am absolutely fuming , as the last email which seems to be dated 2 days ago is demanding i return shoes we never received or pay again!? insane indeed, I am totally baffeled and never ever heard anything like this with any company,
I should have read these reviews first ,
They are even stating they will send debt collectors round my house !?? I do not owe them any money and no idea why they think they can talk to people in this fashion.

Absolutely disgusting policy. Customer service were nice but could do nothing. Ordered Birkenstock shoes for my 8 year old daughter. The 2 was too small so went online to do an exchange for the 3 but it was out of stock. However the same shoe in a 3 in the adult section was in stock and for nearly double the price. Same shoe!!! but they wouldn't do the exchange as the codes are adult codes. But it's the same shoe!!! Well they have just lost a loyal customer to this.

They decided to use Amazon of all people to deliver it who subsequently lost my parcel and didn’t bother telling me. Only found out when I phoned up Schuh after waiting day after day for this delivery in which they subsequently refunded me. Absolute rubbish company.

Went to the shop in the metro centre, Gateshead and was helped by Caitlin. She was so so helpful and even though they were busy, we still received exceptional service from her. She was more than helpful explaining Klarna and sizing and I left with an amazing pair of Steve Madden trainers. Would definitely recommend.

Ordered a pair of shoes which arrived and had obviously been worn with scuff marks all over. Tried to return to store and was told it was me who had worn them even though I had ordered an online replacement the same day. Shocking customer service and shocking quality control.

Disgusting service, ordered a £180 pair of boots and paid £5 for next day delivery.
Received a manky old pair of used completely different boots (how does that even happen)
Was assured they would send another pair on next day delivery and I would receive confirmation and tracking, still hadnt received anything the following day.
When I contacted them I was told they would be delivered in a day or two.
Requested my order to be cancelled so I could re-order from somewhere else but not able to as apparently they had just been dispatched, I will wait and see.

Disgusting way to treat customers. Ordered some trainers online, they arrived really scuffed. I had taken a picture and sent to customer service asking for some money back. They just sent another pair in the post without agreeing this with me and asked me to post the scuffed ones back. I explained that I had newborn twins and getting to the post office was difficult at the moment - hence ordering online and not in store. Next thing I know I’m getting letters from a debt collection agency for the cost of the trainers plus fees! AVOID. CORRUPT COMPANY

The shop in Derby intu always good yesterday I was served by a very helpful young girl didn’t get her name very pretty dark haired girl I bought a pair of Birkenstocks paid cash and card .. I presume manager was assisting her with payment her was very polite too .. this shop is the best as they always have size 8 in stock I always shop there.

Absolutely horrendous experience with schuh , my parcel was "attempted" to be delivered 3 times even though I was in all of those times , it then got sent back to the sender so I asked for a refund and it was cancelled and I was refunded and I ordered the trainers from somewhere else . They then email me 2 months later saying it has been delivered and I owe them money . I never received the parcel and now they are threatening debt collectors absolutely the worst service ever avoid at all costs .

I just wanted the to say a MASSIVE thank you to the staff at drake circus plymouth schuh store today. I was in taking an exchange back and nothing was too much trouble for the staff, the young man that helped us was young, tall and very kind he even helped us sign up to the loyalty card on line and saved me some money. We was in the store at around 12.30 on 19/06/22 and the other 2 young ladies were great too. If I had £100 I would give it to them each for making our day from just great customer service that is very rare nowadays.

I received my order today to find I have been sent the wrong shoes completely…. I had in fact been sent child’s shoes! How can you get it so wrong?
Frustrated I started an online chat where I was told the shoes I had ordered and paid for (£99) were actually out of stock.
I was told to create a return and post the shoes back to them. They only offer 2 returns companies which aren’t particularly local to where I live either! It’s safe to say I won’t be buying from here again.

Online order was cancelled and refunded after a single delivery attempt. No attempt at redelivery or option to leave package etc. Waste of time.

Ordered Saturday for next day delivery but Evri didn’t bother to deliver - no explanation and tracking still not updated. It’s now Friday and although my order was sent out again on Wednesday with ParcelForce for next day delivery, it is still sitting in their depot. Phoned Schuh again ( 4th time ) and was told that ParcelForce haven’t put this out for delivery for some reason but I could have a refund once the courier has emailed Schuh to confirm a return. SERIOUSLY, W T F ?
Both Alex and Margaret from Schuh customer services were helpful and tried to resolve this for me, however the delivery service is CRAP. I’m really disappointed as I just wanted some nice sandals. Won’t be shopping with Schuh again.

EDIT: Sandals eventually delivered. Evri took 8 days and ParcelForce attempted delivery (when I was out of course) 9 days later. ABSOLUTE RUBBISH. Better service in a store? Hmm, maybe. I certainly won’t be bothering though…